Social Media Policy
Discover Bundoran Official Social Media Policy
What to expect
If you follow us, you can expect information covering some or all of the following:
• Press Releases on Discover Bundoran and Bundoran town activities
• Event information and occasional live coverage of events
• Our weekly video and podcast
• Alerts about new content on our website
• Retweets/Reposts from members of the Bundoran tourism trade
• Items of interest from County Donegal
RTs ≠ Endorsement
Who we follow
If you follow us on Twitter or Instagram, we will not automatically follow you back. This is to help our followers identify other Twitter and Instagram accounts that we are following such as tourism and public service related accounts.
@Replies and Direct Messages
We welcome feedback from our followers and will try to join the conversation where possible. However, we may not be able to reply individually to all the messages we receive via Twitter and Facebook. The best means of communicating a query to us is by using the Contact Us link on our website.
Please do not include personal/private information in your tweets to us.
Abusive/Spam Tweets
Abusive or spam tweets will result in followers being blocked and reported directly to Twitter.
Availability
Twitter/Facebook/Instagram may occasionally be unavailable and we accept no responsibility for lack of service due to the downtime of these services.
“Discover Bundoran Social Media Channels” means all official Discover Bundoran social media channels as listed below:
@DscoverBundoran (https://twitter.com/DscoverBundoran)
This is the official Twitter channel for Discover Bundoran which will post updates about Discover Bundoran such as information, events, our weekly video and podcast, alerts about new content on our website, press releases, content which we believe will be of interest to our followers and photos. Customer queries can also be directed through this channel. This account is monitored regularly during office opening hours 09:30am-5:00pm Monday to Friday.
@InformBundoran (https://twitter.com/InformBundoran)
This is the official twitter channel for the Inform Bundoran Facebook group offering information on the Bundoran community and emergency information.
Discover Bundoran (https://www.facebook.com/DiscoverBundoran)
This is the official Facebook channel for Discover Bundoran. We will engage on this channel where practicably possible. While we welcome comment and interaction, messages are not always monitored. For a more prompt response, please use the Contact Us form on our website or email info (at) discoverbundoran.com
YouTube
Bundoran TV (http://www.youtube.com/user/BundoranTV)
We post videos about Bundoran on this channel, especially our weekly video which posts on Fridays at 11am. We do not engage on this channel.
Discover Bundoran (http://www.linkedin.com/company/discover-bundoran)
We post company updates, news and careers on LinkedIn.
Discover Bundoran (http://instagram.com/discoverbundoran)
We post a photo daily in relation to Bundoran, the surrounding area or activities available in Bundoran. Messages and post comments are not always monitored. For a more prompt response, please use the Contact Us form on our website or email info (at) discoverbundoran.com
Discover Bundoran (https://www.pinterest.com/discoverbundoran/)
We do not currently post content or engage on this channel.
Snapchat
Discover Bundoran (https://www.snapchat.com/add/discbundoran/)
We occasionally post on this channel particularly during major events. We do not engage on this channel.
Podcast
The Bundoran Weekly (https://www.bundoranweekly.com)
Our podcast is called the Bundoran Weekly and is hosted by our Tourism Officer Shane Smyth. It is available every Friday at 11am and includes a roundup of gigs and events happening in town that weekend and also an interview with someone “Bundoran related”.
Any other page, account or group on social media channels bearing the name Discover Bundoran or claiming to represent Discover Bundoran or the Bundoran Tourism Officer is not an official Discover Bundoran account. However, as we aim to achieve best practice in the tourism and customer service industry with social media, the current network of Discover Bundoran Social Media Channels may grow over time. Users should therefore review this page on an on-going basis for the up-to-date official list.
Social Media Channel Content
We will endeavour to update the Discover Bundoran Social Media Channels regularly. This includes changing the content at any time. We reserve the right to suspend access to or, if necessary, close some or all of the Discover Bundoran Social Media Channels indefinitely. Any material on the Discover Bundoran Social Media Channels may be out of date at any given time and We are under no obligation to update such material.
Discover Bundoran Social Media Code of Conduct
We want to encourage You to get in touch with Us on Discover Bundoran Social Media Channels. The Discover Bundoran Social Media Code of Conduct sets out Our guidelines for the way in which We expect all Users to interact and communicate on Discover Bundoran Social Media Channels. It applies to any and all material which You contribute to Discover Bundoran Social Media Channels (“Contributions”).
Contributions must:
• Be accurate (where they state facts);
• Be genuinely held (where they state opinions); and
• Comply with applicable law in any country from which they are posted.
Discover Bundoran reserves the right and has absolute discretion to screen, review, filter, edit, refuse or remove without notice any Contributions posted on any Discover Bundoran Social Media Channel which in Our view, acting reasonably (but without any liability for taking such a view, or requirement to prove such a view is reasonable) are, including but not limited to:
• Comments which include offensive, inappropriate or obscene language or content (including images, videos or links);
• Threatening, violent, abusive or insulting statements likely to stir up hatred;
• Personal attacks aimed at Discover Bundoran staff, members of the tourism trade in Bundoran or other members of the public;
• Material infringing on any patent, copyright, database right, trade mark or other intellectual property right of any other person
• Material which is defamatory of any person;
• Material breaching the data protection, privacy or confidentiality rights of any person;
• Material promoting discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• Spam messages
Discover Bundoran reserves the right to block any User of the Discover Bundoran Social Media Channels that breaches the above requirements.
Should You have a query as to why Your comment(s) or post(s) have been removed We will make every effort to communicate the reasons with You on request. Please contact socialmedia[at]discoverbundoran.com.
If You have any concerns about material which appears on Discover Bundoran Social Media Channels, please contact us at socialmedia[at]discoverbundoran.com
If you follow us, we will not automatically follow you back. This is to help our followers easily identify other social media accounts that we are following, such as other tourism bodies and accounts of particular relevance.
